Not sure how esims work? Take a look through the other FAQs on this page for more information. Unlike a plastic sim, esims can’t be moved from one device to another, so you’ll need to request a sim swap from your old esim to your new one. Whenever you upgrade or replace your phone, you’ll need a new esim pack. To move your existing mobile number across to an esim, you’ll need the Sim Serial Number (SSN) of your esim profile, which you’ll also find in your esim pack.

We’ll send you an esim voucher with a QR code, which you’ll need to scan using your phone’s camera. You can request an esim pack using My O2 Business, or by calling your customer service helpdesk. If you’re an Enterprise customer, you can use an esim if you have a compatible phone. We’re working on this and it won’t be long before we can offer esims to all our customers with compatible phones.Ĭan I get an O2 esim as an Enterprise customer? We’re not currently offering esim to our Pay As You Go customers.

Two personal mobile numbers that are on separate accounts.

Two personal mobile numbers that are on the same account.

One business mobile number and one personal mobile number.

Yes, you can combine two separate mobile numbers, including:

Having a data tariff with a local network carrier while traveling abroad, without swapping sims.Ĭan I have two mobile numbers on a dual sim with esim phone?.

Having two mobile numbers each with their own tariff, tied to a single phone.

These are called Dual Sim with esim phones.ĭual Sim with esim phones open up lots of opportunities that aren’t available with just a plastic sim. Some phones have an esim as well as a plastic sim card slot.

You can store multiple esims on the same phone. Its more secure – someone can’t remove the plastic sim card if your phone is lost or stolen. The esim stores data that’s downloaded and is needed for your phone to connect to the O2 network, similar to traditional plastic sim cards, without needing to put the sim into your phone. An esim is a sim card which is embedded in your phone.

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